Microsoft Teams

Microsoft teams in student’s Ipads can not join a call or meeting.


The following steps will clear Microsoft teams restrictions from MDM ( Jamf/Zuludesk) enabling students to receive and join team calls.

Go to the MDM page under profiles, check which profile have restrictions enable to student’s devices:

In the Profile menu select the restrictions under the IOS Payload menu: tick and Enable Allow Voice Calling. Save profile.


In the Devices menu select Updates change filter for ALL, tick all devices and click at the Download and Install ASAP.

If you need to implement the updates ASAP select the Clear the passcode option, otherwise the update will be schedule.

In the Apps menu select Updates and search for Microsoft TEAMS, click on Check for updates in the APP store. Current version is 2.0.7. Now you must have the last version to apply to the school devices. Tick and select Microsoft Teams and click at Update All Devices.

To force devices to update immediately go to Devices menu, change filter to all, tick all devices and select refresh details. Apple server will push a check-in request to the devices, all devices will check for new settings and start to update profile, Microsoft Teams and IOS update. Otherwise devices do check in every 90 min.

Students should be able to access and join meetings with the new IOS and Microsoft Teams update.


If they still can’t access meetings, set a temporary holiday to remove and re-apply Profiles. Go to Organization>Settings>Holidays.( this will temporarily switch off all restrictions to the IPAds)

Click at Add Holiday Plus sign, set a 1 day holiday to force a profile refresh.